The grievance is led by any feeling of dissatisfaction or injustice that generally occurs in an employee regarding their job conditions which if not brought to the attention of management, may adversely affect managerial relations and productivity.
To heal the grievance of employees, it is a must to understand the causes for the same. Ultimately, it’s a state of discontent being related to the employment factors may arise to the causes like Economic Grievance, Work Environment, any changes in the organization etc.
For the effective working environment, it is necessary for the managerial authorities to quickly resolve the grievance issues of the employees.
Delay in actions may lead to irrational work, awful relations between employees and higher authorities may lead to chaos and cluttered work delivered.
To manage grievance effectively, managers need to take immediate and appropriate actions by following the steps guided below:
Quick Identification: To identify the grievance quickly is a must as to resolve it as soon as possible without effecting the working environment, causing no hindrance to work.
Recognition of Grievance: Once you identify the grievance of employee, it should get acknowledged quickly so that employee get to know that it is being considered for his/her sake.
Collecting the evidences: It is necessary to justify the grievance before taking any step of resolution for it so that, no one faces injustice while resolving it.
Investigating the cause: This is the basic step to be followed during the process, as it is necessary to find the root of the cause of grievance. This is the important step to be followed and it helps in resolving quickly.
Effective steps to be taken: It is necessary to consider the effective ways to resolve the grievance without affecting the company policies and hurting the sentiments of the fellow employees as well.
Implementation of the decision: Once it gets decided the steps to be taken for resolution, if necessary the steps should be reviewed by the authorities and then to be implemented. This helps in the effective decision making and solving the issue in a trustworthy manner.
So, it is easy for all the employees to contact the managers and share their grievance with them and get their issues resolved quickly. As, communication is a key, it is the only way to resolve the patchy situation between employees and organization directly. By contacting the particular personnel directly, also saves the chaos that is created by involving unnecessary sources into the matter.